What is the Warranty Period?

Plantronics offers a ninety (90) day, one (1), two (2) or three (3) year limited warranty depending on the product. The warranty period is
stated on the product box and in the in-box collaterals. The warranty period starts on the date of purchase of a brand new, unused
product by the initial first end user.

Plantronics warrants that the products are free from defects in materials and workmanship, with its obligations under this warranty
being limited (save in the case of sole gross negligence causing death or personal injury) to repair or replacement at its own expense
provided a claim is made within the warranty period applicable to the product.

What Plantronics Will Do to Correct Problems?

Pursuant to this limited warranty, Plantronics will, at its option, repair or replace products (a) with new or previously used products,
parts, or components equivalent to new in performance and reliability, or (b) with re-manufactured products using new components or
new and used or reconditioned components equivalent to new in performance and reliability, or (c) with a product equivalent to an
original product that has been discontinued.

Refund of the price paid is applicable only in cases provided in the applicable law and provided that the product is returned to the point
of purchase or such other place as Plantronics may direct with a copy of the sales receipt. Shipping and handling charges may apply
except where prohibited by applicable law. When a product or part is replaced, the replacement item becomes your property and the
returned product or part becomes the property of Plantronics. All products received by Plantronics for replacement will become the
property of Plantronics.

For products sold with customized, user-replaceable batteries manufactured by Plantronics, in the event the battery fails during the
Warranty Period, Plantronics will replace the battery. For products sold with batteries that are not user-replaceable, in the event the
battery fails during the Warranty Period, Plantronics will replace the product.

What is the Period of Coverage?

In the unlikely event that your product has recurring failures or Plantronics is unable to repair or replace the product, Plantronics will
provide you with a replacement product selected by Plantronics that is the same or equivalent to your product in performance. This is
your exclusive remedy for a defective product.

Post-replacement

Any replaced/repaired product will be warranted for the remainder of the original warranty period or:

a) 30 days of the original 90 days warranty, or
b) 90 days of the original 12, 24 or 36 months warranty,
Whichever is longer or for any additional period of time that may be applicable in your jurisdiction.

What does this Warranty Not Cover?

1) products used in contact centres not intended for intensive use;
2) products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries,
chargers, adapters, amplifiers, headsets, connector cables, and power supplies (“Ancillary Equipment”) not furnished or otherwise
certified by Plantronics for use with the Plantronics products or any damage to the Plantronics products or ancillary equipment as a
result of such use;
3) defects caused by (a) an act of God (such as a flood), accident, fire, misuse, neglect, unusual physical or electrical stress, or
modification; (b) improper or unauthorized installation, wiring, repair, testing or (c) any other cause beyond normal usage;
4) instances in which someone other than Plantronics (or its authorized service centres) tests, alters, repairs, modifies or services the
products in any way;
5) products that have: (a) serial numbers or date tags that have been removed, altered or obliterated; (b) board serial numbers that do
not match each other, or board serial numbers that do not match the housing; or (c) nonconforming or non-Plantronics housings or
parts;
6) consumable spares and accessories (unless they are found to be non-functional or broken upon purchase of product), such as:
• Cases and case parts
• Modular / Device specific plug or connector cords
• Cradles
• Headbands
• Lanyards
• Pouches
• Voice Tubes
• Decorative Finishes
• Switches
• Removable non-customised (non-Plantronics) batteries
• Eartips, Eartip Kits, Ear Cushions, Ear Loops

IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT
SHALL (A) HAVE NO DURATION GREATER THAN 90 DAYS OR 1 OR 2 OR 3 YEAR FROM THE DATE OF PURCHASE DEPENDING ON THE
PARTICULAR PRODUCT, (B) TERMINATE AUTOMATICALLY AT THE END OF THAT PERIOD, AND (C) TO THE EXTENT PERMITTED BY LAW,
BE EXCLUDED. Consequential and incidental damages, INCLUDING WITHOUT LIMITATION, LOSS OF PROPERTY AND THOSE ARISING
FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, ARE NOT THE RESPONSIBILITY OF PLANTRONICS, AND TO THE EXTENT
PERMITTED BY LAW, are excluded.

No warranty is made that the software provided by Plantronics will meet your requirements or will work in combination with any
hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted
or error free, or that all defects in the software products will be corrected.

No Other Warranties

Except as set forth above, and in the printed warranty which accompanies the Products, Plantronics grants no other warranties,
express or implied, by statute or otherwise, regarding the products, their fitness for any purpose, their quality, their marketability or
otherwise.

Limitation of Liability

Plantronics’ liability under the terms of the above warranty is limited to replacement of product units found to be defective in
materials or workmanship. Plantronics shall have no liability other than as provided under warranty to distributor, whose sole remedy
shall be as provided by Plantronics under this section. In no event shall Plantronics be liable for the cost of procurement of substitute
goods by distributor or for any special, consequential, reliance or incidental damages, however caused, or under any theory of liability,
even if Plantronics has been advised of the possibility of such damages. These limitations will apply notwithstanding the failure of
essential purpose of any limited remedy.

What Law Governs This Warranty

This limited Warranty is governed by and construed under the laws of the country in which the product was originally purchased. For
consumer transactions, the limited Warranty terms contained in this statement, except to the extent lawfully permitted, do not
exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this product to you.

How to Obtain Warranty Support

Valid warranty claims are generally processed through the point of purchase during the first thirty (30) days after purchase; however,
this period of time may vary depending on where you purchased your product.

Warranty claims that cannot be processed through the point of purchase and any other product related questions should be addressed
directly to Plantronics. You can find our Knowledge Base, ask a question, receive service over the Internet or speak directly to a
representative via phone +355 44 5050 40 or email warranty@plantronics.com.al

Out-of-warranty service

If your product is out of the warranty period, we are there to help you to continue your business without disruption. In addition to our
standard two years warranty, customers for call centre and office products can sign-up for maintenance agreements assuring fast
replacements and ensuring that customer’s business stays operational.

Besides the above high quality services Plantronics also offers various other services. Please contact us!